Shipping policy

1. **Order Processing Time:**
- Rental orders are processed within 2 business days (excluding weekends and holidays) after receiving payment confirmation.
- You will receive a notification once your rental item has shipped, along with the estimated delivery date.

2. **Rental Period:**
- The rental period begins on the day the item is delivered and lasts for [--] days, as specified during checkout.
- Extensions of the rental period may be available upon request, subject to availability and additional fees.

3. **Shipping Methods and Delivery Times:**
- Standard Shipping: Estimated delivery within [1] to [2] business days.
- Expedited Shipping: Estimated delivery within [2] to [4] business days.
- Overnight Shipping: Delivery by the next business day.

*Note: Delivery times are estimates and may vary due to factors beyond our control.*

4. **Shipping Rates:**
- Standard Shipping: $
- Expedited Shipping: $$
- Overnight Shipping: $$$
- Free Shipping: Available on rentals over $$$$.

5. **Return Shipping:**
- A prepaid return shipping label will be provided with your rental item.
- Rental items must be shipped back to us by the last day of the rental period.
- If items are returned late, a late fee of $[Amount] per day will apply.

6. **Condition of Rental Items:**
- All rental items are thoroughly inspected, cleaned, and sanitized before shipping.
- You are responsible for returning the item in the same condition as received, normal wear and tear excepted.
- In the event of damage or excessive wear, repair or replacement fees may apply.

7. **Order Tracking:**
- Once your order has shipped, you will receive an email with tracking information.
- You can track your rental item using the link provided in the email or by logging into your account on our website.

8. **Damaged or Lost Items:**
- If the rental item is lost, damaged, or does not arrive as expected, please contact customer service within [X] days of delivery.
- We will work with the carrier to resolve the issue promptly.

9. **Cancellations and Modifications:**
- Cancellations or modifications to your rental order can be made before the item has shipped.
- Once the item has shipped, cancellations will not be accepted, but you may modify your rental period by contacting customer service.

10. **Contact Information:**
- If you have any questions or concerns about your rental, please contact us at info@shallacreative.com.